Support

Help with a deal

Something gone sideways? Bring the evidence and we will work it through.

If your sale went through Escrow.com

That lane is not open for real money yet, so no sale has run through it. This is how a problem will be raised once it is.

  • The inspection window will be the moment to speak up, not after it closes.
  • Escrow.com will hold the funds until the buyer accepts. Once released, everyone's options narrow sharply.
  • Say what is wrong specifically: which claim in the listing does the gear not match?

If you settled directly between yourselves

There is no held money for us to release or freeze: Hangar Bay was never part of the payment. We can still flag or remove a listing, suspend an account, and pass on a report of stolen or misrepresented gear. We cannot reverse a payment that never touched any Hangar Bay-integrated flow. If money has already moved, contact your bank or payment provider directly and quickly; the sooner, the more options they have.

What to bring

The listing snapshotFrozen when the offer was accepted. We have it
PhotosYours on arrival, and the seller's pre-shipment shots
The rigger reportIf one was done. It carries a lot of weight
Serial photosThe single fastest way to settle an identity question
MessagesAlready attached to the listing, so you do not need to dig them out
What Hangar Bay can and cannot do. We hold the evidence, we talk to both sides, and we can flag or remove a listing and suspend an account. We do not hold your money, so we cannot reverse a payment: on the Escrow.com lane that sits with them under their own process, and they have a formal complaints path of their own; on a direct sale it sits with whatever payment method you used.
Open a case by email

Preview build: the case form is not wired yet, so this opens an email instead of pretending to submit. It reaches the same person either way. Include the order reference and what is wrong, and we will come back to you.